Terms and conditions:
1. Important to know
You can dispose of the camping site from 13 moon arrival day until 12 noon departure day and the cottage you can dispose of from. 15 noon day of arrival until 12 noon departure day. Lomma Camping is a family campsite with an age limit of 18 years. The age limit does not apply to families where at least one parent lives on the campsite. We reserve the right to change campsites up to and including week 10 due to the placement of our seasonal pitches.In the event that is beyond our control, we reserve the right to move you to equivalent accommodation. As a lessor, we, Lomma Camping AB, are obliged to ensure that you receive a written confirmation of your booking and that the cabin / camp site matches the description.
2. When will my booking become binding?
The booking is binding immediately upon reservation, regardless of whether it is made via our website, in writing, or verbally.
3. payment?
For online bookings, the stay is paid for immediately via card payment. Bookings made via email or phone are paid by invoice within 20 days of the booking date. If your arrival is less than 20 days from the booking date, the payment must be made on the same day.
If you do not pay your invoice on time, a reminder invoice will be sent. If this is not paid on time, your booking will be considered canceled, and we reserve the right to refer the matter to a debt collection agency.
4.How do I proceed if I need to cancel?
All cancellations must be made in writing to us via email.
If you have cancellation insurance, the following applies:
If the cancellation occurs less than 2 weeks before arrival, everything except 250 SEK and 20% of the accommodation cost will be refunded; a medical certificate is required.
For cancellations made earlier than 2 weeks before arrival, no medical certificate is required, and everything except 250 SEK and 20% of the accommodation cost will be refunded.
If you do not have cancellation insurance and cancel/interrupt your stay, the entire rental fee will be charged.
5. What are my rights?
If we do not provide the cottage / camping site in the promised condition or at the right time and can not offer you an equivalent rental object, you have the right to terminate the agreement. We must then refund everything you have paid to us. Instead of terminating the agreement, you can request that we reduce the rent. If you have complaints, they should be communicated to us as soon as possible. Errors that occur during your stay, you should report immediately so that we can correct them.
6. What obligations do I have?
You must take good care of the cottage / camp site and follow the rules, instructions and regulations that apply. You are responsible for all damage caused to the property / site and its fixtures as a result of you or someone else in your company being careless. You may not use the cottage / campsite for anything other than what is agreed upon booking (usually for leisure purposes). You may also not transfer the cottage / camp site to anyone else or allow more people to stay in the cottage / camp site than you stated at the time of booking. You must clean the cabin properly before departure according to the cleaning instructions. If you ignore this, we will charge you a fee from SEK 800 (depending on the size of the cottage and the time it takes to clean the uncleaned cottage). Violation of smoking ban / pets in the cottage entails a cleaning cost from SEK 4,000 for you as a tenant. You are responsible for returning the key to the cabin upon departure; otherwise, you will be held liable for compensation. The agreement will cease to have immediate effect if you or anyone in your company is disturbed or commits damage or if the cottage / plot is used for an unintended purpose. If the agreement expires due to the above mentioned case, you and your company must move from the cottage / plot and you do not have the right to recover any part of the rental amount. In addition to the usual rules of procedure, the following also applies: Peace and quiet shall prevail between 23.00 - 07.00, only 1 car per plot, fixed devices such as fences and tiling are not allowed, wind protection of weave may be used, however this should be placed so that the sight in crossings are not obscured, at least 1 meter from the plot and maximum 140 cm high.
7. Safety distance
The distance between two camping units or between a camping unit and a tent shall be at least 4 meters. By camping unit is meant caravan or motorhome including any awning (or similar). The camping unit must be located at least 2 meters from the site boundary both laterally and backwards. It is your responsibility as a camping guest to ensure that the distances to your neighbors are kept. If this is not followed, the entire camping unit must be moved so that the 2 meter limit to the plot limit is met. (Parking space may be closer than 2 meters from site boundary)
8. Safety distance or time regulations that are not followed
If the guest fails to leave the site/cabin at the correct time and to place the unit correctly on the site after a request from the camping host, the guest may be liable for compensation of SEK 1,500 per day.
9. Electricity
Electricity is included in the price for your stay and refers to the electricity used for caravans/motorhomes/tents and in the cabins. It is forbidden to charge your electric vehicle at the campsite or from your cabin. If the rule is not followed, a fee of SEK 1,000 will be charged.
10. Force Major
Strikes, lockouts, fires, explosions, wars or similar war conditions, significant restrictions on deliveries or other circumstances beyond the supplier's control, entitle the supplier to cancel the contract without any obligation to pay damages.
11. What happens if we do not agree?
Please contact us directly with any complaints. Keep in mind that if you delay complaining, your chances of getting corrected may decrease. If we do not agree, you can contact the General Complaints Board.
12. Camping Key Europe card:
The camping guest must hold a valid Camping Key Europe with a valid year mark or a valid Camping-ID.
13. Processing of personal data
When booking, the traveler agrees that personal information may be processed by Lomma Camping AB. The purpose of this is to enable customary guest administration and to ensure that Lomma Camping AB has reliable personal documentation in the event of an accident and to administer and treat any damage. When booking, the guest receives a confirmation email.
14. Publication of images and films
The camping guest admits that he and the accompanying party will be able to be seen in films and photos within the camping area and that material is published on social media & for commercial purposes. Photos/films can be removed from social media if desired.